This Privacy Policy together with the Application terms and conditions above explains what type of personal and non-personal information we and Eagle Eye Solutions collect from you when you download and/or use the Application and what happens or can happen to that information. Read the terms of this Privacy Policy and see paragraph 12 of the terms and conditions for a reminder. By using the Application you agree to the terms of this Privacy Policy. If you do not agree to these terms please stop using the Application.
We and Eagle Eye Solutions use the personal and non-personal information we collect to enable us to provide the service to you and to enable us and Eagle Eye Solutions to analyse and improve the overall service offering. If you do not want us or Eagle Eye Solutions to use your personal information in the manner set out in this Privacy Policy or in the terms and conditions do not use the Application. We agree to store and process all personal information we collect from you in accordance with the Data Protection Act 1998.
(1) What information we might collect from you:
(a) Registration and log-in information
When you download an offer for the first time, we will ask you to register and provide certain personal information about yourself, some of which will be mandatory for your use of the Application, some of which will be voluntary. Such information shall include: your email address, name, date of birth and gender. If we or Eagle Eye Solutions use your email address to communicate with you, you will always be given the opportunity to opt-out of receiving email communications. If you provide your mobile phone number and we or Eagle Eye Solutions use your mobile phone number to communicate with you by text, you will always be given the opportunity to STOP or opt out of such communications.
Once you have registered, we or Eagle Eye Solutions may want to track your mobile device and use its location to know when you are in a position to be communicated with to send you information about us or Eagle Eye Solutions or to offer you goods and services via the Application. This is a feature of the service known as “mobile check-in”. You can switch the ability to communicate with you on this basis on or off by changing your Application settings but when you have this functionality switched on you acknowledge that you are happy to receive messages when you are in/around participating outlets or in/around the relevant zonal areas that enable communication with you.
(b) Information on your mobile phone location
When you use the Application, your location (based on the location of your mobile phone) may be used, inter alia, to supply you with offers and/or rewards which are near to that location. You will be asked to confirm permission to provide this information.
(c) Service Usage and issuance/redemption information
When you select, are issued with and/or redeem an offer or reward from the Application, we and/or Eagle Eye Solutions may collect non-personal information from you such as the basic information your mobile phone automatically records and sends regarding your voucher issuance and redemption trends, Application browsing trends and aggregated anonymised transactional information. Examples of this include issuance/redemption information (and dates and times of browsing and issuance/redemption and the approximate location) and in the case of an offer or reward being rejected, the information relating to the reason behind the rejection. We and/or Eagle Eye Solutions may combine this non-personal information with your personal information or any other information you provide to us.
(d) Information from Direct and Indirect communication with Us
If you ever contact us, we may keep a record of that correspondence. If you should ever send any communication or other information to us, for example in response to surveys for research purposes, or competitions, we may keep a record or a copy of that communication or information in order to provide our services to you.
(e) Information you provide on Third Party websites
There may be links to third party websites within the Application. Those third party websites should have their own privacy policies, which you should check. We accept no responsibility or liability whatsoever for the policies of those third parties as we have no control over them.
(2) Where we store your information and information security
The data that we collect from you shall not be transferred to or stored at, a destination outside the European Economic Area ("EEA"). All information you provide to us is stored on our secure servers.
You are responsible for keeping confidential the password that you submit to us on registration of the Application. We ask you not to share a password with anyone.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Application. Such transmission shall be at your own risk.
Once we receive your information, we will take operational and technical steps and use security procedures to safeguard and secure it and to try to prevent unauthorised access.
(3) Changes to this Policy
We may at any time modify the terms of this Privacy Policy and you can review the most current version of them by clicking on the "Privacy Policy" link. The most current version on the App will supersede all previous versions. By continuing to use the Application after changes have been made to the privacy policy, you agree to be bound by such changes.
(4) Access To Information & Customer Service
The Data Protection Act 1998 gives you the right to access the information that we hold about you. If you want us to send you details that we hold about you please write to Marks and Spencer. Please note that any request made by you for access to your details may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. If you have any other questions or concerns about the service please write to us at Marks and Spencer, Marks and Spencer.